Customer Experience Representative (Italian Speaking) Permanent Northampton £27,000+Customer Experience Representative (Italian Speaking)Due to exciting business expansion into the Mediterranean market, our client is seeking a bilingual Italian Customer Experience Representative to join their team. In this role, you will be the primary voice for our Italian-speaking customers, driving our new digital strategy and ensuring every interaction is exceptional.We are looking for a proactive professional who can identify customer needs, bridge communication gaps, and help us scale up our international presence.The RoleYou will manage the end-to-end customer journey for the Italian market, from initial outbound lead generation to long-term support. You will play a pivotal role in aligning our customer experience with our marketing initiatives while maintaining the high standards our clients expect.Key ResponsibilitiesProduct Expertise: Explain and demonstrate product features and functions; provide accurate quotes and pricing.Customer Support: Respond to queries promptly via phone, email, social media, and online chat in fluent Italian.Insight and Analysis: Analyse customer feedback, log technical issues, and proactively step in to ensure a positive user experience.RequirementsLanguage Skills: Fluent Italian speaker (written and verbal). Proficiency in English is required.Communication: Exceptional interpersonal skills with the ability to listen actively and communicate complex ..... full job details .....