Customer Care AdvisorAt Build Recruitment, we work exclusively with built environment specialists around the UK. Our client is looking for an experienced Customer Care Advisor with FM experience to join their team on Leeds on a temporary to permanent basis.The successful candidate will work through our agency for the first 20 weeks on an hourly rate of £18.73PH (Umbrella) or £14.10PH (PAYE). You will then have the option to make your role permanent and the salary will be £27,000 per annum plus great benefits.Monday to Friday in the office in Finsbury Road Building, Leeds University.Please see the job description below and apply today if you are interested!Job Description:They are looking for someone who has a passion for delivering outstanding customer service whilst being professional and friendly at all times! Ideally, you will have previous experience of working on an FM Helpdesk, with strong customer service skills:- Delivering great customer service to their clients and contractors- Building outstanding working relationships with their clients, contractors and other functions within the business- Managing emails and phone calls- Dealing with enquiries from clients and contractors- Supporting clients and contractors with any queries- Assigning jobs to contractors within an agreed time frame- Chasing up jobs that have not been accepted/attended to- Managing and updating business-critical issues daily- Updating systems to ensure complete transparency- Ensuring that ..... full job details .....