Harris Hill is delighted to be partnering with a membership organisation in their search for a Senior Administrator and Case Support Worker Location: Cannon Street (3 days office /2 day remote) Salary: £32,000-£34,000 Benefits: Generous pension entitlement (20% of base salary), plus permanent health/income protection insurance and life assurance. The organisation has been supporting those working in the insurance profession for over 120 years. They provide financial and practical assistance to people facing hardship - helping them find stability and hope during difficult times. You''ll join a warm, motivated team of eight colleagues who are passionate about making a difference. About You You are an organised, approachable administrator who enjoys supporting both colleagues and applicants. You are confident on the phone and email, with strong digital skills, attention to detail, and experience with databases. Compassion, empathy, and a non-judgmental approach are central to your work Key Responsibilities Acting as first point of contact for applicants via phone and email Supporting casework: allocating cases, following up for documentation, updating records Maintaining databases and producing reports Preparing grant documentation, committee papers, and payment requests Assisting with partnerships, volunteer management, and beneficiary engagement Providing administrative support to the Welfare Team and wider organisation Essential Skills Strong interpersonal and ..... full job details .....