OVERVIEW OF DIANA

The Defence Innovation Accelerator for the North Atlantic (DIANA) is NATOs newest body. From across the Alliance, DIANA will bring together innovators and operational end users to foster a transatlantic ecosystem supporting dual-use ground-breaking innovation in deep technologies.DIANA is an independent NATO body comprised of an Allied Board of Directors and an executive management team - the DIANA Executive (DX). Operating out of regional offices in Europe and North America, the DX will conduct DIANAs mission: accelerating deep tech, dual-use solutions to critical transatlantic challenges in defence and security. DIANA is a dynamic, agile, and hybrid workplace, which strives for innovation, diversity, and excellence. Configure custom views and configurations in HubSpot to meet specific business needs.# Implement and configure HubSpots Service Hub for ticket and resolution management.# Conduct testing and quality assurance to ensure seamless integration and adoption.# Collaborate effectively with stakeholders such as the DX Digital Strategy Advisor, HubSpot Project Officer, external HubSpot implementation partners, and business process owners.# Create, review, and analyze data/project plans related to HubSpot integration and communicate status updates.# Given the urgency of these temporary positions, candidates should be available for short-notice employment. This requires either possessing a valid NATO security clearance at application time or having held one previously with the ability to reactivate it swiftly. Only applications from those already holding or previously holding a NATO security clearance are encouraged.Bachelors Degree in a relevant field.At least 5 years of hands-on experience with HubSpot architecture, workflow automation, and configuration (CRM and ServiceHub).Excellent knowledge of software testing and quality assurance processes.Note: Most internal work is conducted in English.Knowledge of NATOs institutional framework, policies, and procedures.DIANA offers flexible teleworking options, including working from the office, home, or across NATO Allied Nations, subject to managerial approval. The successful candidate will receive a six-month temporary contract.Appointment is contingent upon receipt of a security clearance from the candidates national authorities.Note: DIANA will not accept applications prepared in whole or in part by AI tools such as ChatGPT. For more information, visit our

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