Position SummaryAs our Front Desk Supervisor at St. Pancras London, you are responsible for processing all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Bonvoy information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.Let your passion for discovery become a career. Explore, discover, share, and inspire at St Pancras LondonMasterpiece by Design. Dynamic by NatureThe St. Pancras London is distinctly iconic and an architectural masterpiece that celebrates both heritage and innovation. Housed in one of London''s landmark buildings, it is where modern lifestyle and luxury experiences create new stories built upon those from the past.Assist management in training, evaluating, counselling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests'' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Ensure adherence to quality standards. Perform other reasonable job duties as requested by Managers.Responsibilities:

Here''s what your journey with us entails:Delivering a five-star service to our guestsSupervising the Front Office associatesRepresenting the Front Desk in the Front Office Manager''s absenceUpholding the service standards in all you doSupporting the wider Rooms Division team with daily operational tasksQualifications:Exceptional interpersonal and communication skills with the ability to interact effectively at all levels.Previous experience in customer service is preferred.Person Specification:A team-first attitudeGreat hospitality skills as well as attention to detailPositive outlook and outgoing personalityPrevious experience in a similar quality, five-star, high volume environment is a big plusWhat is in it for you:In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:28 days holiday (including Bank Holidays), with increasing entitlement based on length of service.Pension scheme participation.Life Assurance coverage.Annual Performance Review pay adjustments.Complimentary gym and spa access.Free meals while at work.Dry-cleaning service availability.Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.50% discount at any of the St Pancras outlets.Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and FandB across 130 countries.Travel ticket season loan.Cycle to work scheme.Employee Assistance Programme access.Comprehensive Training and Development programme participation.Awards and recognition celebrations, among many other benefitJoin Our Team:

Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality? If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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