As the Director of Resident Experience, this is a newly created role and will play a pivotal role in delivering sector-leading housing services to residents. Responsible for the overall resident experience across social housing, affordable rented stock. Together with portfolio responsibilities for ASB and Community Safety, Home ownership, Resettlement and Voids and Lettings and Tenancy Fraud corporate function.Client DetailsMy client are a large G15 Housing Association based primarily in London and the South East of England.DescriptionAs the Director of Resident Experience, you will be responsible for: Developing and overseeing a regional operating plan that aligns with the organisation''s strategic objectives and Customer Promise.Building strong working relationships across Directorates, ensuring accountability across all teams for a cohesive and high-quality resident experience.Delivery of home ownership and leasehold within the region, ensuring working practices meet all legal and regulatory requirements, alongside ensuring we are delivering on excellent services to our homeowners.Operational processes, data customer journeys related to the scope of the role. Fostering a performance-driven, agile culture that focuses on improving resident satisfaction within budget constraints.Developing and implement a regional community programme, ensuring initiatives are tailored to local needs.Ensuring services comply with statutory and regulatory requirements, including the Social ..... full job details .....