IT Support Manager Location: Ipswich (office-based with hybrid option after 6 months) Salary: Circa £45,000 per annum (depending on experience)Are you a proactive, driven, and technically skilled IT leader looking to take the next step in your career? REED Technology are working with a client with an exciting opportunity for an experienced IT Support Manager to join a growing organisation and play a key role in managing the IT support function, leading internal projects, and ensuring exceptional service delivery across the business.You will oversee the day-to-day operations of the IT helpdesk, lead and mentor the IT support team, and work closely with both internal stakeholders and external partners to ensure the organisation''s IT infrastructure remains robust, secure, and fit for purpose. With a strong technical background and a passion for continuous improvement, you''ll help shape the IT landscape and contribute to the company''s wider technology strategy. Key ResponsibilitiesLead and manage the IT support team, providing guidance, mentorship, and escalation support.Oversee day-to-day IT operations and ensure efficient resolution of technical issues.Plan, coordinate, and deliver internal IT projects to a high standard with full documentation and governance.Drive high-quality, user-centric customer service, ensuring the IT function meets service level expectations.Maintain and develop internal IT procedures, policies, and technical standards.Manage relationships with ..... full job details .....