Human Resources Specialist at Hikvision UK and IrelandResponsibilities

Provide support via phone and e-mail to distribution partners and installers in UK and Ireland on Hikvision products efficiently and accurately.

Research and explain possible solutions and/or alternatives; ensuring that clients feel supported and valued and their needs are addressed whilst adhering to all company policies and procedures.

Help and support with testing products; and report the results to your line manager.

Maintain and develop the company’s CRM system by insuring all data relating to customers and support tickets are accurate and up to date.

Attend regular training and meetings to maintain and expand knowledge and performance level.

Understand and strive to meet or exceed Hotline Team targets while providing excellent consistent customer service.

Knowledge and Skills

IT network design skills, knowledge and experience

IT troubleshooting skills, knowledge and experience

IP CCTV system design skills, knowledge and experience (desirable)

IP CCTV troubleshooting skills, knowledge and experience (desirable)

Analogue CCTV system design skills, knowledge and experience - desirable for existing systems and migration) (desirable)

Analogue CCTV system troubleshooting skills, knowledge and experience - desirable for existing systems and migration) (desirable)

Door Entry System Design skills, knowledge and experience (desirable)

Door Entry System troubleshooting skills, knowledge and experience (desirable)

Competences

Studying or Completed the CompTIA IT certification or an equivalent qualification

A good team player who is able to work with other team members to achieve team targets

Good communication skills as well as interpersonal skills to understand customers’ needs and meet their expectations

Good problem solving skills and resilience

Positive attitude towards work

High integrity

Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service and Information Technology

Industries

IT Services and IT Consulting and Security and Investigations

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