Investigation and Information AssistantHammersmith and Fulham £19.12ph Accountabilities: Respond to enquiries from elected members in a clear, concise, and professional manner.Gather information from relevant departments and internal systems to provide accurate responses.Draft written communications that are well-structured, easy to understand, and tailored to the audience.Maintain records of enquiries and ensure compliance with council policies and procedures.Leave clear and concise notes on internal systemsBuild positive working relationships with members, officers, and stakeholders.Contribute to continuous improvement of the enquiries process.Report on number of closed enquiries each week by departmentTo support our complaints teams to ensure early resolution of residents complaints and Housing Ombudsman enquiries.To support our closed stage 2 monitoring team and Manager with day-to-day needs of the business area.To assist the Head of service and 2 other managers within the when required. Knowledge and Skills: Experience of working with residents to resolve complaints or disputes with their landlord.Experience of dealing with a diverse community client baseAbility to organise own workload successfully using time management skills.Ability to manage, organise and co-ordinate a large caseload, and manage conflicting priorities.Experience in setting up and maintaining accurate records, including database/spreadsheet management.Excellent verbal and written communication ..... full job details .....