Temporary Customer Service Advisor, Full-time office, Droitwich Spa, £14.65 p/h incl holiday pay Your new company Hays are pleased to be working with a very good client of ours who are growing as a business. Your new role Respond promptly to customer enquiries via phone, email, chat, or in personProvide accurate information about products, services, and policiesResolve complaints efficiently and empatheticallyMaintain detailed records of customer interactions using CRM systemsCollaborate with internal teams to ensure customer needs are metUpsell or cross-sell products when appropriateMonitor customer feedback and suggest improvements to processesWhat you''ll need to succeed You will have good organisational and communication skills. Ideally, you will have relevant customer service experience within a call centre or similar environment. Good IT skills are essential, alongside data entry and general administration. What you''ll get in return Free Parking on siteNice friendly teamModern officesWhat you need to do nowIf you''re interested in this role, click ''apply now'' to forward an up-to-date copy of your CV, or call us now. If this job isn''t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. ..... full job details .....