OverviewOperations Manager is the Delivery counterpart to the Account Manager. This role plays a key part in the Elite and DSC delivery model and is assigned to strategic account(s). It is central to ensuring SoftwareOne maintains the overall customer experience and is accountable for managing escalations. The role collaborates with DSC/Sales teams and liaises with off-catalogue Independent Software Vendors (ISVs) to process requests to quote cases, supporting the seller with operational tasks to enable the sales team to focus on core selling activities.Main functions and responsibilities:Client onboardingDeveloping and implementing the delivery strategy for the customer. Scoping, quoting, and renewal (off-catalogue).Coordinating and supporting a team of Operations Managers (across countries where applicable).Improve customer satisfaction by monitoring pending requirements for the assigned account(s) globally and across different teams.Act as a first point of contact for any customer escalation and work with other teams to provide solutions and eliminate repetition of problems.Ensure all SLA in Delivery are met – speed, quality, credit and rebill.Know your Customer behavior by demonstrating Customer operation knowledge reflected in customer feedback.About the role:Operations Manager is the Delivery counterpart to the Account Manager.Plays a key role in the Elite and DSC delivery model.Assigned to strategic account(s) (Elite/DSC).Key to ensuring SoftwareOne maintains the overall customer experience.Accountable for managing escalations.Collaboration with DSC/Sales teams.Responsible for liaising with off-catalogue Independent Software Vendors (ISVs) to process requests to quote cases.Helping the seller with operational tasks to enable the sales team to focus on their core selling activities.Job RequirementsCustomer focused and excellence mindset.Worked on IT business before.Proficient with Outlook, Word, Excel, and Power Point.Proven success in an operations management role.Excellent (customer oriented) communication, organization, follow up, multitasking, and time management skills.Effective comprehension and paraphrasing skills.Excellent problem solving and consultative skills.Attention to detail.Nice to have:Cloud Service experience.Soft Skills:Disciplined.Multi-tasking.Excellent organization skills.High motivated and results oriented.Ability to work in a fast-paced team sales environment with minimum supervision.Solid problem solving and consultative skills required.Excellent communication skills, verbal and written.Company descriptionSoftwareOne is a leading global software and cloud solutions provider that is redefining how organizations build, buy, and manage everything in the cloud. By helping clients to migrate and modernize their workloads and applications – and, in parallel, to navigate and optimize the resulting software and cloud changes – SoftwareOne unlocks the value of technology. The company’s 9,200 employees are driven to deliver a portfolio of 7,500 software brands with sales and delivery capabilities in ninety countries. Headquartered in Switzerland, SoftwareOne is listed on the SIX.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionInformation TechnologyIndustriesIT Services and IT Consulting

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