Are you ready to become the welcoming face of one of London''s most prestigious hotels? Firmdale Hotels invites you to join our highly successful team at the Covent Garden Hotel as a Receptionist. Our award-winning hospitality group is renowned for its beautifully designed boutique hotels, exceptional service, and vibrant atmosphere.Firmdale Hotels is a celebrated collection of luxury boutique hotels located in the heart of London and New York. With a commitment to unique design, outstanding comfort, and exemplary service, we provide our guests with unforgettable experiences. At Firmdale, we believe our team members are our greatest asset, and we are dedicated to fostering a supportive and rewarding work environment.As a Receptionist at the Covent Garden Hotel, you will play a crucial role in creating a warm and inviting atmosphere for our guests. You will be the first point of contact, ensuring every guest feels valued and cared for from the moment they arrive. This is an exciting opportunity to develop your skills and grow within a dynamic and supportive team.Responsibilities:Greet and welcome guests with a warm, friendly demeanourManage check-in and check-out procedures efficientlyProvide guests with information about hotel services, amenities, and local attractionsHandle guest inquiries and resolve any issues promptly and professionallyCoordinate with other departments to ensure seamless guest experiencesMaintain impeccable presentation and attention to detail in the front office areaWhat you Need:Confidence and excellent communication skills to engage with guestsStrong attention to detail, organisational, and interpersonal skillsA team player with a keen willingness to contribute to team successA customer-focused attitude with a passion for providing inspirational serviceEnthusiasm, warmth, and impeccable presentationWhat We Offer:Competitive hourly rate of £15.50 - £17.00 inclusive of service charge.Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.Health cash plan(including contributions towards dental, optical, alternative and complementary therapies)Discounted cinema tickets, gym membership, travel, retailers and restaurantsComplimentary meals on shiftReferral bonus scheme for recommending top talentFlexible scheduling without split shiftsDry cleaning service for work attire and discounted personal dry cleaningEnhanced holiday allowance based on length of serviceSeason ticket loan for convenient commutingOngoing training, professional development, and fully funded English lessonsRegular social events, team activities, and fitness sessionsBenefits like cycle to work scheme and annual long service awardsOne allocated paid day per year for volunteering workExclusive discounts at Design Hotels, staff sales, spa discounts, and product perksAnd much more!!Why join Firmdale Hotels?Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.We are delighted to have been recognised by the hospitalityand travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:Proud winners of The Times Best Places to Work for both 2024 and 2025The Kings Award for Enterprise 2024 for outstanding contribution to International TradeManager of the Year

Helle Jensen

Cateys 2024Food and Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024Haymarket Hotel and The Soho Hotel

One AA Rosette for Culinary Excellence and AA Breakfast Award 2025Covent Garden Hotel

One AA Rosette for Culinary Excellence 2025Dorset Square Hotel

AA Breakfast Award 2025Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel

Two Michelin Keys 2024Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel

One Michelin Key 2024Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar and Restaurant, 2024 as well as an AA Breakfast AwardDorset Square Hotel

One AA Rosette for Culinary Excellence, The Potting Shed, 2024Warren Street Hotel - Travel and Leisure IT List best hotels in the worldWhitby Hotel, Crosby Street and Warren Street - Michelin keysNumber Sixteen - Best Boutique Hotels in London, The Times, 2024.You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/If you are passionate about hospitality and delivering exceptional guest experiences, we would love to hear from you. Join Firmdale Hotels and be part of something extraordinary.Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

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