Do you enjoy helping people and want to build your confidence in a fast-paced, supportive environment? If you''re looking for a role where you can develop your customer service skills and be part of a collaborative team, this could be the opportunity for you.You''ll be joining Shared Services Connected Ltd (SSCL) as a Call Handler within our Customer Experience team, supporting a range of Government clients. Acting as the first point of contact for customers, you''ll play an important role in delivering a high-quality service and ensuring queries are resolved effectively.You''ll work closely with your team, which includes Team Leaders and colleagues in a supportive and engaging environment where knowledge is shared and achievements are recognised. With regular team activities - from wellbeing initiatives to volunteering events - you''ll be part of a team that values connection, development and having fun at work.This is a hybrid role based in Newport, with Thursdays and Fridays in the office and the rest of the week working remotely.What you''ll be doing:Handling incoming calls as the first point of contact, responding to customer queries within agreed service levels.Recording accurate information in the STARS service desk system to support effective case management.Monitoring and progressing support tickets to meet contractual service level agreements.Managing multiple queries in a fast-paced environment while maintaining quality standards.Escalating complex issues to the ..... full job details .....