Overview

The Operations Manager plays a vital role in leading the Silvertown branch, ensuring smooth daily operations while driving strategic improvements. This role directly impacts profitability, service excellence and colleague engagement, using data-led decision-making to maintain RHG''s high standards and sector-leading customer experience.Responsibilities

Manage daily operations for Silvertown, including 150+ operatives and fleet managementOversee labour planning and supplier engagement to optimise resources and costsEnsure full compliance with Health and Safety, environmental and industry regulationsOwn the branch PandL, focusing on profitability and margin growthIdentify cost-saving opportunities and improve operational efficiency through data insightsLead customer service initiatives, resolving issues promptly and maintaining "white glove" standardsCollaborate with Sales and Client Engagement teams to align service delivery with customer needsLead recruitment, training, retention and development to build a motivated workforceBenefits and Perks

Annual Leave - 20 days (rising a day after each completed year of service) up to 25 + bank holidaysLife Assurance - 2x basic annual salaryBereavement Counselling - Support during difficult timesFree Onsite ParkingEmployee Assistance Programme (EAP) - Confidential counselling via Health AssuredEye Care Support - Free eye tests and up to £70 towards glasses for DSE users and drivers (includes retinal photography for drivers over 40)Disability Confidence and Inclusion

If you are passionate about delivering excellence and thrive in a dynamic environment where every day brings new challenges and opportunities, apply now to join Restore Harrow Green. Restore Commitment to Disability ConfidenceEqual Opportunity and Application Process

We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form. As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.Required Experience and Skills

Proven leadership experience managing large, complex operations (200+ staff)Strong PandL and budget management skills with a track record of driving profitabilityExpertise in workforce planning and supplier managementExcellent stakeholder management, from shop floor to board levelIn-depth knowledge of Health and Safety and compliance standardsHands-on leadership style with the ability to motivate and inspire teamsCommercially aware and highly data-literate, turning insight into actionCustomer-focused mindset, committed to delivering exceptional serviceRestore Harrow Green is a leading relocation and logistics company, with its flagship branch in Silvertown, Restore delivers large-scale, complex relocation and facilities services across London and the surrounding areas, operating with a fleet of 30 vehicles and a team of around 150 operatives

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