Guest Experience Manager Manchester City Centre £30,000 - £33,000 Our client is the UK s leading specialist in commercial property and asset management. They are also an excellent employer who take fabulous care of their much valued staff. Quite possibly the most important appointment of the building, this is a front of house role that gives the building personality and puts life and soul into everyday occupation for guests. Hours of work are 8am - 5pm, Monday - Friday. Responsibilities Ensuring a warm welcome full of your character for everyone who comes through the doors, forging relationships, remembering names, and implementing little touches that make people smile Owning and embracing the welcome experience and front of house areas, driving standards to make the spaces sparkling, comfortable, welcoming, memorable and useful whether lobbies, WCs, showers, cycle stores or smokers areas being house proud and thinking about whether these spaces are working for customers Being eagle-eyed about attention to detail Demonstratively ensuring all service partner staff are customer friendly, implementing skills and behaviour training when needed. Pursuing outstanding occupier satisfaction in the handling of guests, employees and client events Implementing outstanding reception procedures call handling, service desk requests, key handling, post and deliveries, bookings of amenity space, problem handling, emergency notifications. Reporting service failures to the Help Desk and ..... full job details .....