Previous customer service or customer-facing experienceExcellent communication and listening skillsA calm, empathetic approach when handling queries or complaintsStrong problem-solving and organisational abilitiesDesirable but not essential:Contact centre or telecoms experienceExperience supporting broadband, mobile, or subscription servicesWhat You''ll GetCompetitive salaryPerformance-related bonuses or incentivesFull training and ongoing supportA friendly, supportive team environmentClear progression opportunities into senior service, quality, or management rolesPension, paid holidays, and additional benefitsWhy Join Us?We''re a customer-first business that values empathy, teamwork, and quality service. You''ll be given the tools and training to succeed, supported by a team that genuinely cares about delivering a great customer experience.Apply now and be the friendly voice our customers rely on.Job Type: Full-timeBenefits: Company pensionOn-site ..... full job details .....