CONTRACT ROLE Exciting Opportunity for a Head of Customer Service / HR - Digital and Transformation (Director Level)Working with a Large Housing group Long term contract to permanent Overall purpose of the job:As a senior leader and key adviser to the Chief Executive, Cabinet, and Corporate Management Team, you will shape and deliver a housing vision that reflects the borough''s aspirations and challenges. You''ll drive innovation across HR, Customer Service, tenant engagement, and Digital- underpinned by strong governance, digital transformation, and resident experience.Key responsibilities:Housing strategy, planning, and deliveryHuman ResourcesDigital outreach Hybrid PositionExperience driving customer service best practice and complaint resolution. Ability to motivate a team with clear direction and leadership. Strong people management skills. Ability to build and nurture strong working relationships with colleagues and clients. Advanced IT Skills including planning software''s .RequirementSenior/Head of service role within a customer experience, customer resolutions and allocations within social housing - and ALMO experience is desirableExperience of social housing regulation and working within the Housing Ombudsman complaint handling code TSMs and increasing satisfaction Customer Excellence accreditation Working with the Board Member responsible for complaints Strategic oversight of delivering the customer experience and meeting the Consumer Standards relevant to the ..... full job details .....