Purpose of the Role To deliver an exceptional experience to members and guests through the FandB offering, ensuring all TCC standards and expectations and maintained.Overview of Job Tasks/Duties• Sets up tables and assists with the preparation of event spaces.• Provides a welcoming environment for all members/guests, provides menus and takes orders.• Delivers food from the kitchen to members/guests at the table.• Keeps any bar and drink service areas fully stocked with beverages; notifies the Food and Beverage Supervisor in case of stock shortages.• Takes drinks orders and serves drinks to guests at their table or throughout the venue.• Check back and upselling with guests in line with Standard Operating Procedures.• Clears down tables and chairs, removing rubbish and dirty plates and cutlery, cleans and rearranges tables and chairs preparing for next guest.• Flexibly works in any front of house area that requires assistance during peak periods.• Fully operates all bar services, including Barista duties.• Maintain up-to-date allergen knowledge and follow the correct procedures when taking and processing orders.• Has knowledge of the food and beverage products on the menu and answers enquiries relating to those. Financial:• Ensures procedures for all financial transactions are strictly adhered to.Systems: • Fourth • Flow • POS Till SystemGeneral• To be a positive ambassador for the Company''s CARE values at all times.• To always promote the Club''s reputation for exceptional standards of customer care and service.• To undertake any reasonable requests by line manager.• To ensure a high degree of personal presentation and hygiene in line with the company''s dress and appearance policy.• To comply with the provisions of the Company''s Health and Safety and Fire Policy and Procedures.Education and/or Experience • Previous experience in the hospitality industry is desirable but not essential.Qualifications and Special Requirements • Food safety certification and/or HACCP certified is desirable but not essential.Benefits :- COMPLIMENTARY USE OF HEALTH CLUB, GROUP EXERCISE CLASSES AND GOLF FACILITIES- EMPLOYEE ASSISTANCE PROGRAMME- BONUS HOLIDAY DAYS FOR LONG SERVICE- DISCOUNTED MEMBERSHIP RATES FOR A FRIEND OR FAMILY- DAYS OFF ON YOUR BIRTHDAY AND YOUR WEDDING- 70% OFF FOOD AND DRINKS ON DUTY 25% OFF FOOD AND DRINKS AT OTHER TIMES- 25% OFF SPA TREATMENTS IF BOOKED AND TAKEN ON THE DAY- GENEROUS HOTEL OFFERS AND DISCOUNTS- FREE PARKING- WAGESTREAM - A MONEY MANAGEMENT APP THAT GIVES YOU ACCESS TO A PERCENTAGE OF YOUR PAY AS YOU EARN- SMILE SEEKER RECOGNITION AND REWARD SCHEME

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