Job Description
Job Role: Customer Service/Contact Centre Advisor Contact Centre Experience Required Location: Burnley Job Type: Temporary 6 - 12 Month Contract (Reviewed) Working Pattern: Monday Friday / Between the hours of 8.30AM 5.30PM / 37.5 Hours Pay Rate: £12.71 per hour increasing to £14.27, amazing benefits including excellent paid annual leave 28 days rising to 36 after 12 weeks Hybrid working 3 days in the office per week can be achieved once competence and confidence is gained and the Manager approves hybrid working to commence. DBS required Duties: Receiving inbound calls regarding technical enquiries Manage the timely resolution of customer concerns Providing advice and guidance Taking payments over the phone Updating customer details on the internal bespoke system Contacting customers regarding alerts on their account Assist in the monitoring of device status and problem solving to resolve device malfunctions Produce and despatch personalised customer communications being fully compliant to GDPR Security checks over the phone with customers Manage customer and colleague expectations through good quality communication Closing down alerts on the system Providing information for reports to team leaders / managers Other duties as outlined by line manager Key Skills: Previous experience of working in a service delivery environment is essential Extensive use of digital applications including (but not restricted to) database based applications and Microsoft office Attention ..... full job details .....