Job Overview

Job title: Technical Support Coordinator / SpecialistJob location: London, UK (5 Days Onsite)Job type: ContractClient: WiproMandatory Skills: Technical SupportExperience: 5-8 YearsKey Qualifications

Passionate about customer service and end-user experience.Ability to assess customer’s support needs and provide solutions or refer them to other support options available.Experience in supporting the implementation of new software applications through User Acceptance Testing.Have excellent time management skills and can make decisions quickly.Strong problem solving skills with the ability to ask helpful and effective questions during triage phase of end users support.Effective communication skills that let you converse as freely and comfortably with small groups as with individual users.Job Description / Responsibilities

Provide end-user desktop support for internally developed software solutions, ensuring a high level of customer service and technical expertise.Perform system administrate tasks including user access management, reseting workflows, updating system configurations, and system maintenance.Conduct user acceptance testing (UAT) and production validation testing (PVT) to ensure software quality and functionality prior to deployment and after release.Create, update, and maintain our internal knowledge base (kbase) documentation for the systems we support including user guides, process documentation, and troubleshooting materials.Work within ticketing systems to respond, triage, and escalate customer issues to our Technology Project Managers or Engineering teams to resolve.Provide application training for new users as required to ensure a smooth onboarding experience.Ability to thrive on change as products evolve.Education / Experience

Pervious help desk or customer technical support experienceTroubleshooting skillsCustomer service skillsSoftware ProficiencyTicketing systems and use of remote support tools

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