Job Title: Customer Support AdvisorLocation: Pencoed, Bridgend, South WalesSalary: 26,000 - 28,000 per annumJob Type: Full-time / PermanentWorking Hours: Monday to Friday - 8am to 6pm (8.5 hour day / 42.5 hours in between these times)Who are we:Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small and medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart.When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!"About the Role:We are looking for an enthusiastic customer service-focused individual with contact centre background - preferably with some experience within the IT/Telecoms sector or a Helpdesk role. You will be responsible for taking inbound calls from customers who require technical assistance and immediately triaging their calls. You will gather details and ensure the technicians available have good details from which to resolve the customer''s query.Responsibilities:Answering the phone to inbound calls from customers ..... full job details .....