Overview

Enra Specialist Finance is looking for a proactive IT Support Analyst to be the first point of contact for all IT-related calls, emails, and tickets from staff. In this role, you’ll provide efficient support, resolve technical issues, and ensure colleagues across the business have the tools and assistance they need to work effectively.Responsibilities

1st line support - troubleshooting IT-related problems from software to hardware, such as laptops, mobiles and printers.Administer Active Directory - creating user accounts, resetting passwords, and creating groups.Maintaining an Asset Database and tracking changes.Troubleshoot basic network issues.Escalate unresolved issues to senior members of the team.Maintain a high degree of customer service for all support queries.Arrange external technical support where problems cannot be resolved in-house.Skills and Competencies

Excellent organisational skills.Excellent communication skills and telephone manner.Knowledge and Qualifications

User and Security Group Active Directory administration.Windows and Mac Operating Systems support.Microsoft Office Suite.Personal Attributes

Self-motivated, proactive, independent thinker, with a “can do” mentality.Excellent communication skills.Team Player.Additional Details

Seniority level:

Entry levelEmployment type:

Full-timeJob function:

Information Technology

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