Role OverviewThe role of the Technical Account Manager (TAM) is to provide the B2B team with technical support, guidance, and insight, helping colleagues resolve complex queries and operational issues effectively. The TAM works closely with teams across Nest and TCS to support the ongoing development of our proposition, identify and investigate system defects, and ensure that technical issues are clearly understood, prioritised, and progressed through to resolution. This includes acting as a key link between customer-facing teams, technical specialists, and delivery partners, ensuring that feedback from clients and colleagues is captured and used to improve processes, systems, and the overall service experience.The minimum criteria for this role are:A broad knowledge of pension rules and regulationA good understanding of the UK pension landscapeGood problem-solving skillsA good understanding of how the payroll market interacts with workplace pensions and how it fits into Nest''s delivery modelDemonstrate and evidence examples of influencing outcomes and objection handlingDon''t worry if you think you don''t have all the key skills, it might be worth taking the few minutes to apply as we''re good at spotting potential. At Nest, you''ll have access to a range of learning opportunities to learn, grow and build the skills you need to be successful in your role and career.Please download a full job description to find a full scope, deliverables, experience and personal attributes ..... full job details .....