Head of Operations – Exec Coaching to Education Leaders. UK Remote – 19550 Ref: 19550Join to apply for the

Head of Operations – Exec Coaching to Education Leaders. UK Remote – 19550 Ref: 19550

role at

RR

Head of Operations – Exec Coaching to Education Leaders. UK Remote – 19550 Ref: 19550Join to apply for the

Head of Operations – Exec Coaching to Education Leaders. UK Remote – 19550 Ref: 19550

role at

RR

Ready to Make Stuff Better? We thought so.

Since 2017, MSB has grown from a two-person dream to a thriving global team delivering extraordinary coaching and leadership development to the biggest names in international education. Now we’re looking for a brilliant Head of Operations — someone who enjoys solving complex problems, turning chaos into clarity, and optimizing systems.

You’ll be the operational engine that keeps MSB running smoothly — from client delivery to building simple, human-first systems that empower our team and delight our partners. If you love people and processes, believe that great systems can unlock great relationships, and want to be part of a culture where adventure, integrity, and meaningful conversation matter, we’d love to meet you.

We offer:

5 extra days off a year for adventures, a competitive salary (£55,000 - £60,000), a £2,500 personal development budget, leadership coaching, flexible working, employee share options, and more.

The Role at a Glance:

Position: Head of Operations

Location: Remote with occasional meetings in London or Manchester

Salary: £55,000 - £60,000 + 35 days holiday including bank holidays + 5 days adventure

Type: Permanent, Full-Time

About Us:Since starting in 2017 with just two founders and £40k turnover, MSB has grown into a global coaching company with a core team of 6, 24 associates, approaching £1 million in revenue. We provide executive coaching for international school leaders, working with top groups like Nord Anglia, GEMS, and ESF. Our coach training boasts a 100% NPS, and our partnerships continue to expand.

The Head of Operations Role:You will be the key person ensuring smooth operations behind the scenes, leading our systems (especially HubSpot or similar tools), managing data, optimizing processes, and supporting decision-making to fuel growth and client satisfaction.

Key Responsibilities:

Operations Management: Oversee daily operations, system integration, data accuracy, and team events.

Data and Reporting: Manage data, produce impactful reports and dashboards, ensure GDPR compliance.

Risk and Troubleshooting: Monitor systems, assess risks, resolve issues proactively.

Strategy and Process Improvement: Drive automation, streamline processes, align with business goals.

Stakeholder Support and Training: Support and train team members on tools and systems.

About You:

A people lover who listens and creates space for clients.

Motivated, results-driven, with a strong moral compass.

Analytical, organized, efficient.

Self-starter, capable of team and solo work.

Excellent communication skills, both written and verbal.

Problem solver, decisive, adaptable, detail-oriented, quality-focused.

Passionate about personal and professional growth.

Qualifications and Experience:

Leadership experience in SME operations, preferably in education.

Experience improving operations and systems.

Proficiency with CRM and spreadsheets.

Bachelor’s degree or 5+ years relevant experience.

Experience in the international education sector or coaching services.

What We Offer:

Salary: £55,000 - £60,000

Share scheme (under consultation)

Growth in a purpose-driven, innovative company

Supportive team environment with opportunities for development

£2,500 professional development budget

Up to 5 adventure days annually

Flexible working arrangements

Join Us:If systems excite you, spreadsheets are your thing, and you want to help a values-led company grow, apply now. Bring your operational expertise and sense of adventure. We look forward to meeting you!

Apply now and let’s do something extraordinary.

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