OverviewOur Client has a fantastic opportunity to start your career within IT.

You will get full training and support, which will be given throughout the apprenticeship by your employer and QA your innovative apprenticeship provider.

Main responsibilities

Assisting clients on their busy helpdesk working through the ticketing system and taking calls.

Attending client sites alongside their engineers to assist with client issues and installations of IT and VoIP Equipment.

Repairing hardware on laptops, desktops and servers where required.

Maintaining cloud systems including M365 and our bespoke VoIP platform.

Installing, updating, and maintaining a wide variety of software for clients.

Key skills and quality requirements

A passion for IT and Tech

Telephone skills

Keen to learn

Proactive and self-motivated

Basic understanding of IT Networks

Full UK Driving Licence (Not essential)

As well as

Passionate about IT

Team player

Focused

Dedicated

Entry requirementsThe entry requirements for this Azure Cloud Support Specialist programme are as follows:

3 GCSE’s (or equivalent) at grades 4+ (A-C) in any subject

GCSE Maths and English (or equivalents) at grades 3+ (D or above)

Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject.

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

Find out more herehttps://www.enic.org.uk/Qualifications/UKQRS/Default.aspx

BenefitsThrough reaching certain milestones, you’ll have the opportunity to increase your salary. [all details will be discussed upon interview]

Future prospectsFuture growth within the company to continue developing your career long-term.

Important InformationQA’s apprenticeships are funded by the Education and Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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