Job Description
Entry level 1st Line Support - Fintech Company in Horsham - £25k - £28k depending on experience My client are a leading Fintech software company for the UK and European finance industry and with nearly 20 years experience, they have a proven track record of delivering high-quality, reliable, software to the UK and European lending and finance industry. Looking for a bright and ambitious individual to join their IT helpdesk team to bolster their ability to assist their customers with their queries. You will be part of a growing helpdesk team. You will be able to learn and expand your skills, with lots of opportunities for career progression. As a 1st Line Support member, you will be tasked with the below responsibilities: Answering the helpdesk phone line and helpdesk ticketing system: Answering general queries. Investigating issues and resolving them where possible. Ensuring that all queries are responded to within timeframes. Logging bugs and communicating them to the development team for resolution. Basic account management such as the registration/cancellation of software licenses, assistance adjusting settings, and providing training. Assisting with the launching of new clients. Working with third-party partners to resolve issues with API integrations. Experience/Knowledge with SQL would be a bonus This role will consdier people with a customer service background or previous IT Support experience. The role is being offered on a full-time basis and requires ..... full job details .....