OverviewCONNECT Support Team (CST) Lead

role at

Metropolitan Police .

This senior leadership role leads the 24/7 CONNECT Support Team, a vital service supporting the Met Police Service’s core operational platform. In this role you will lead a team of 36 specialists, drive performance, ensure service resilience and shape the future of digital policing support.

Salary and LocationSalary:

The starting salary is £59,839, which includes allowances totalling £2,928. The salary is broken down as £56,911 basic salary, which will increase annually until you reach the top of the scale £69,342. Plus, a location allowance of £1,928 and a non-pensionable allowance of £1,000.

Location / Hybrid Working:

The primary Met Location for this role is Sydenham. Travel across the Met Estate, to attend meetings as required by the business, is expected. Blended working with an expectation of 3 days minimum in the office per week: Tuesday, Wednesday and Thursday. We actively support hybrid working solutions.

Security Clearance:

Due to the secure nature of our work, successful candidates must pass all vetting and security requirements to SC level, before they can be appointed. More details relating to UK Security Clearance can be found here: https://www.gov.uk/government/collections/national-security-vetting

The RoleWe are looking for an experienced and strategic leader to join the CONNECT Support Team (CST). A vital 24/7 service supporting the Met Police Service’s core operational platform. In this senior role, you will lead a team of 36 specialists, drive performance, ensure service resilience and shape the future of digital policing support.

Responsibilities

Lead day-to-day leadership and long-term direction of the 24/7 CONNECT Support Team, including setting strategic goals, managing resources, and ensuring high-quality support for users across the Met.

Oversee user support operations, system security, risk management and performance monitoring to keep the platform resilient and effective.

Lead change initiatives, coordinate responses to technical incidents, manage stakeholder relationships across the organisation and beyond.

Represent the MPS at national forums.

Foster a culture of continuous improvement and operational excellence.

Essential skills / Qualifications

Proven leadership in complex IT environments

Strong strategic planning, stakeholder engagement and decision-making skills

Expertise in risk management, audit, security and system performance

Skilled in managing SLAs, KPIs and service improvement projects

Ability to analyse data and present findings to senior audiences

Confident communicator, negotiator and problem solver

Excellent knowledge of Microsoft Office tools

Degree or equivalent significant experience

Experience in public sector or law enforcement IT environments

Diversity and InclusionWe view diversity as fundamental to our success. To tackle today’s complex policing challenges, we welcome applications from all of our London communities.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

General Business, Other, and Information Technology

Industries

Law Enforcement, Government Administration, and IT Services and IT Consulting

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