Lead a substantial Client Services multi-site function, delivering seamless pre-placement and post-placement Insurance support to a global client base. As Head of Service Operations, you''ll be accountable for end-to-end service delivery, driving operational excellence whilst embedding strategic transformation initiatives. You''ll be part of the Senior Leadership Team, shaping the vision for the Services Operations, and playing a pivotal role in the organisation''s global broking strategy. You will own the complete Client Service delivery function, leading high-profile change initiatives, managing budgets and resources effectively, and acting as senior escalation point for complex service issues. You''ll mentor teams across multiple locations, drive process efficiency and standardisation, and represent the business in governance forums and client meetings. About The CompanyOperating at the forefront of the London Insurance Market, they''re undergoing exciting transformation and new operating models. This is an organisation that invests in leadership development and offers clear pathways for ambitious operational leaders. What''s In It For You as Head of Service Operations Strategic Influence - Work directly with Executive leadership, shaping the future of service delivery with genuine autonomy and resources to drive meaningful changeLeadership Development - Build and mentor high-performing International teams whilst creating frameworks that will define service excellence for ..... full job details .....