Are you a dog loving, IT professional who loves providing excellent customer service? We''re looking for a Senior Service Desk Analyst to help us ensure our colleagues across the charity get fantastic, end-to-end IT support. What does this role do? As Senior Service Desk Analyst, you''ll: monitor and supervise a team of Service Desk Analysts, triaging and assigning tickets, ensuring consistency and supporting the team to deliver a high-quality service across the charity, personally manage your own tickets, including high-priority incidents, providing timely escalation of critical issues or ensuring their escalation to third party providers, often acting as the bridge between first and second line and third line teams, take part in regular service review meetings with external partners and internal teams, collaborating to ensure customers are supported effectively, support with the delivery of on-site support and maintenance, travelling to our rehoming centres and charity shops to resolve incidents and implement upgrades. Due to the nature of this role, the post holder will be expected to work one weekend in four. Initial screening calls for this role are provisionally scheduled for Friday 18th September 2026 and will take place on Teams. They will be followed by a panel interview, which are provisionally scheduled for week commencing 21st September 2026, and will be at our London office. Could this be you? To be successful in this role, you''ll need some experience of ..... full job details .....