My client is a recognised leader in smart building technologies, driving innovation in the built environment. They''re passionate about developing their people and staying at the forefront of a rapidly evolving industry. As they continue to grow, they''re now looking for a Technical Support Engineer Team Leader to join their team and play a key role in delivering high-level support for their BMS solutions.This is an exciting chance to combine your technical knowledge and leadership skills in a hands-on role that makes a real impact. The role offers flexible hybrid working. What You''ll Be Doing:Lead, coach, and develop a team of BMS support engineers.Manage escalation of complex technical issues across various BMS platforms.Deliver both remote and on-site technical support as needed.Prioritise and allocate workload, ensuring support SLAs are met.Collaborate with clients and internal teams to deliver best-in-class service.Maintain thorough documentation and support the growth of internal knowledge bases.Keep up to date with the latest BMS technologies and share insights with the wider team.What You''ll Bring:Strong technical background in Building Management Systems and HVAC.Leadership or mentoring experience in a technical environment.Hands-on knowledge of building automation protocols such as BACnet, Modbus, DALI, or KNX.Excellent communication, problem-solving, and organisational skills.Desirable Experience:Experience with BMS platforms such as Trend, Tridium, Schneider, ..... full job details .....