DescriptionAt Starling, we are on a mission to provide people with a fairer, smarter, and more human alternative to traditional banks. We are building a leading digital bank, driven by fast technology, fair service, and honest values. Our vision is to create a banking industry that serves everyone, which we accomplish by developing best-in-class proprietary technology, offering an exceptional customer experience, and establishing a strong, sustainable business.Our five core values - Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness - are at the heart of everything we do, guiding our strategy and shaping our culture. We''re a branchless, largely paperless bank, committed to responsible banking, sustainability, and fostering an inclusive environment where everyone can thrive.Hybrid working: All Starling colleagues spend a minimum of 10 days per month in the office with flexibility to work the rest from home.This advert will close on Friday, 6th February at 5pm. The OpportunityThis role sits within the 1LoD Risk and Control Team, acting as a bridge between Engineering, Product, and Operations. You will drive the Incident Management function by; Orchestrating the response to complex incidents across a cloud-native banking platform, with a specific focus on Payments infrastructure (e.g., Faster Payments, Card Processing) to ensure minimal disruption to customer money movement, with a particular focus on Major Incident Management. Leading coordination ..... full job details .....