Job Summary - Tenant Liaison OfficerAs part of our customer experience team, you will be responsible for liaising with customers on projects to arrange appointments for trades and keep customers fully informed throughout the process. You will need good communication skills, a can-do attitude, desire to succeed and the ability to multitask and work under pressure with tight deadlines.Daily ResponsibilityCoordinate all activities that relate to the customers journey, from introduction through to the completion of worksUndertake visits to customers in their homes to monitor works and quickly address any customer concerns or issues raised to avoid escalationSupport the site manager in all activities affecting the customer experienceInvestigate and resolve complaints within agreed timescalesResolve problems of access or other social issuesIdentify community initiatives to fulfil social value commitmentsAsset in developing continuous improvement opportunities links to all activities affecting the customer journeyEssential SkillsExcellent communication skills, both written and oralExperience of working in the social housing sector Full Driving License is required Ability to work in a fast paced environmentGood initiative and logical thinking skillsGood problem solving skillsConfident and organisedGood communication and negotiating skillsApply: If you''re interested in this opportunity, then please get in touch today with our recruitment consultant on (phone number removed) or ..... full job details .....