Role Title: Enterprise Integration Product Manager
Location: Sheffield
Work Setup: 60% office 40% home
Duration: 31/05/2027
Rate -490 - -538
CONTRACTOR MUST BE ELIGIBLE FOR BPSS
UMBRELLA
Role Description:

Principal responsibilities:

• Define and maintain a multi-quarter product roadmap covering currency, resilience, security improvements, automation and consumer experience.
• Own platform lifecycle management across the estate: standard versions, upgrade plans, deprecation/exit strategy, and technical debt prioritization.Shape and priorities demand using transparent criteria (risk reduction, service stability, regulatory requirements, cost, and customer impact).
• Set and maintain standards and reference patterns for:
  IBM MQ (configuration baselines, connectivity patterns, TLS/mTLS, authorization, auditing/logging).
• ACE (integration patterns, deployment/runtime standards, operational governance).
• ITX (map governance, version control, runtime deployment and controls).
  ITM/Instana (monitoring coverage, alert policy, dashboards, noise reduction standards).
• Lead governance forums to manage exceptions, reduce fragmentation, and improve time-to-deliver for consuming teams.
• Maintain product documentation and service catalogue entries, ensuring clarity on "what''s supported" and "how to consume".
• Be accountable for service health outcomes: availability, stability, performance, capacity and resilience.
• Define and track SLIs/SLOs and KPIs (incident trends, MTTR, change failure rate, platform performance indicators).
• Drive operational excellence through:
• Major incident review leadership and root cause elimination
• Problem management, reliability engineering initiatives and runbook maturity
• Ensure DR/HA expectations are defined, tested, and evidenced.
  Success measures (example KPIs):

Reduction in high-severity incidents and repeat issues; improved MTTR.
% estate on supported versions (MQ/ACE/ITX) and patch/vulnerability compliance within agreed timelines.
Monitoring/observability coverage via ITM/Instana; reduced alert noise and increased actionable alert rate.
Demonstrable cost optimization (license efficiency, consolidation outcomes).
Delivery of roadmap commitments on time with clear consumer satisfaction feedback.

Skills & experience:

• Strong experience in product/service management for enterprise platforms (middleware, integration, messaging, monitoring/observability), ideally in a regulated environment
• Deep knowledge of IBM MQ and solid working knowledge of ACE, ITX and observability tools (ITM/Instana or equivalent).
• Proven track record in platform lifecycle management (upgrade programs, standardization, deprecation, tech debt).
• Strong operational mindset: incident/problem management, capacity planning, resilience (HA/DR), SLI/SLO-based performance management.
• Strong stakeholder management and ability to influence across multiple teams and senior stakeholders.
• Experience managing large-scale, multi-region deployments of messaging/integration/observability platforms across multiple geographies and time zones, including operating model alignment (follow-the-sun support), standardization across regions, and managing regional regulatory/latency constraints.
• Proven delivery experience with IBM MQ in a complex enterprise estate (hundreds/thousands of queue managers or large application population)

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