Helpdesk, IT Support, Service Desk Analyst - 56379 Contract: 3 Months Rate: £175 per day or £23.33 per hour (Inside IR35) Dagenham, Essex - Three-shift pattern: Earlies, Lates and Nights in weekly rotation - Must be able to Drive The engineering plant of a major manufacturing company and a household name is seeking an IT support analyst, IT helpdesk analyst to work in the IT Team responsible for providing the Manufacturing facility with operational support for all IT Applications / Infrastructure across the plant Main Tasks and Responsibilities o Respond to phone calls to the Help Desk. o Silas administrative tasks (e.g. resetting passwords, setting up accounts) o Administrative tasks (e.g. modifying access levels) o Resolving software issues (remotely if possible) o Resolving hardware issues o Logging hardware errors in-line with our existing maintenance contracts o Installation of application software on clients Essential Skills and Experience Required: # IT Helpdesk experience # 1-3 years in a corporate IT department providing end user support across a wide range of # Flexibility: Willingness to work flexibly to meet the demands of the Plant # Self-Starter: Able to operate autonomously on some tasks to deliver # Customer Focus: The candidate will be expected to interface with Plant based customers on a regular basis # Attention to detail. Inventory and procedural work will require a close attention to detail, an ability to follow detailed, ..... full job details .....