Your new company Join a forward-thinking organisation committed to delivering innovative and resilient IT solutions across the organisation. This is a fantastic opportunity to lead a high-performing IT Operations team and shape the future of technology delivery. This role is offered as a 12 Months FTC and is based remotely with occasional travel.Your new role As Head of IT Operations, you will oversee the delivery of business-as-usual IT services, lead service desk operations, and drive continuous improvement across systems and processes. You''ll play a pivotal role in designing end-to-end technical solutions, supporting bids and tenders, and managing supplier relationships to ensure value and performance.You''ll work closely with senior stakeholders and the wider Technology Directorate, contributing to strategic planning and ensuring alignment with the organisation''s roadmap. This role also includes leading contract transitions, implementing robust governance, and championing a solutions-focused culture.What you''ll need to succeed Proven leadership in IT operations, service desk management, and supplier engagementExperience managing multidisciplined teams including a service deskStrong experience in technical solution design, bid writing, and contract mobilisationExpertise in Microsoft technologies such as Azure, Power BI, and ITIL frameworksExcellent stakeholder management and communication skillsAbility to drive innovation, efficiency, and secure operational ..... full job details .....