Business Systems Analyst (Workflow and Automation) Lancaster (Hybrid) - 3 days office / 2 days home £30,000 £37,000 + 25 days off, biannual bonus, private health The opportunity You d be joining a well-established connectivity and managed services provider operating heavily within the public sector. The business has built a strong reputation for service delivery and continues to win new contracts as it grows. Because of that growth, the focus now is consistency. They want work handled the same way every time rather than relying on individual knowledge or memory. They ve invested in a workflow platform (Joget) and now need someone who can look at how support, projects and internal teams operate and design better ways for work to flow through the company. You ll be improving processes and shaping how the business operates day-to-day, with developers available to help implement anything technical. Day to day You ll sit between support, projects and management, improving how work moves around the business. Key parts of the role will include; designing ticket routing and escalation paths improving onboarding and project workflows removing repetitive manual steps working with teams to standardise how work is done helping teams follow clear processes keeping records organised so audits are straightforward The aim is simple: make day-to-day operations clear, consistent and easy to follow. Who we are looking for We re looking for someone who naturally brings structure and ..... full job details .....