CMP was established in 1989 as the UK s first independent Workplace Mediation Company. We provide employers and their people with world-class HR and ER services and allied training. Due to continued growth, we are looking to recruit a Customer Success Officer within our Operations department, reporting to the Customer Success Lead. This is a full-time, permanent role based in our Bassingbourn offices. The Customer Success Officer will work with the Services team within the Operations department to coordinate all service delivery activities by acting as the liaison point between Clients, Associates, Client Relationship Managers and the Customer Success Lead. Key Responsibilities Contracted Client Project Coordination Acting as the main point of contact in all areas of project coordination for our contracted clients, including: Acting as a point of contact alongside the Customer Success Lead for contracted clients, Team Leaders and Client Relationship Managers Ensuring all case information received by the client is complete and accurate Monitoring current investigations and alerting the Customer Success Lead if under/over delivery Liaising with the Client Relationship Manager, Contract Team Leader and the Customer Success Lead to appropriately allocate Associates to casework in line with the contractual KPI s, escalating any issues or risks due to resource challenges to Customer Success Lead and Contract Lead Assigning and monitoring quality assurance and associate ..... full job details .....