Overview

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Technical Services Coordinator

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CBRELondon - England - United Kingdom of Great Britain and Northern IrelandAs Technical Services Coordinator you will collaborate with colleagues to inspire customer moments of delight and pursue amazing outcomes each day. Be an ambassador of a one team approach within the technical operations team, representing CBRE and Client brand.Responsible for the day-to-day supervision of the Technical Services element of the facility management contract including the engineering teams and contractors, proactively leading the maintenance provision, assisting with project delivery across multiple sites.The ideal candidate will be customer focused, have leadership skills, be highly motivated, proactive and show great initiative to keep the Facilities running smoothly.

Quality, Health, Safety and Environment

It is the overall objective for all of our roles to participate in creating and enhancing our safety culture

To support this you’ll log quality hazards and ensure resulting actions are closed out. This helps make our spaces safer and improve the safety culture

To bolster safety practices you will review method statements, MSDS’s and ensure relevant permits to work are issued prior to work commencing through the online permitting system

You are accountable for the legislative compliance in relation to Health and Safety for all building operations activities and ensure compliance with CBRE/Client policies and procedures

Safety is achieved through complying with process you will ensure that Method Statements and Risk Assessments are reviewed and all actions identified are carried out to ensure safe working practices

Safety of the team is a key focus and you ensure a safe and healthy working environment, through compliance with all company policies and procedures, as well as client site policies, procedures and working arrangements

When changes are made to policies, procedures and standards you are responsible for communication of these to the technicians and ensuring they are being followed, reporting any breaches to the Technical Service Manager

You actively identify equipment that does not meet existing or upcoming statutory, Health and Safety or environmental regulations and report your findings to your manager

You will notify your line manager immediately of any breaches of Health and Safety

You actively foster, in cooperation with CBRE and our Clients personnel, an ethos and culture of safety awareness where safety is accepted as an integral part of the overall business

Work with CBRE personnel, contractors and visitors to ensure that all safety policies, procedures and regulations are fully adhered to across the facilities on an ongoing basis for the technical services

CBRE has deployed well developed and thorough QHSE Log books you are expected to Maintain these as required and this is fundamental to your role

You strive for ZERO reportable accidents / incidents as result of CBRE action or inaction (CBRE Corporate / Country Legislative reportable requirement)

You ensure the Integrated Environmental Health and Safety Management Systems are adhered to at all times

You will lead a culture of safe working and compliance capturing RISE Behaviours

You will actively engagement with CBRE communications and announcements

Relationships are key to our success and you work hard to maintain constructive and positive professional relationships with clients, colleagues and supply partners

To evidence our commitment to safety you ensure all safety audits of buildings, plant rooms and roof areas are carried out

To safeguard everyone using the space you ensure QHSE actions are remediated and closed within the specified time frame

Operations

You lead or contribute to team huddles and meetings where applicable

You ensure all specific facilities issues are logged and ensure remedial actions are completed proactively

You ensure ad hoc support requests are recorded within CBRE systems

You continually assess all plant and equipment meets existing and upcoming legislation and that all equipment is maintained in accordance with agreed specifications

Engagement with customers is key and you are proactive in ascertaining their needs and concerns and provide them confidence in the service to be delivered

You should actively seek to inform all relevant team members of any instances where service could be impacted at the time it occurs

Data is vital and you work hard to maintain its integrity in order to produce suitable periodic and ad hoc informative reports as requested by our Client or CBRE management.

You act as the focal point for all matters regarding the impact on the customers and their facilities

Quality is an essential part of delivery you regularly engage in assurance monitoring and spot checks on self perform planned, reactive works and third party works

You provide guidance relating to the delivery of technical services required to support the operation of all building operating systems

You are responsible for ensuring that the work plan is managed to the maximum effect

You understand the importance of the CMMS system (Service Insight Si7) and the dependance on accurate data as such you ensure the system reflects accurate asset lists, maintenance records /specifications, preventative plans and historic records

Demonstration of success is key to this role and you will strive to excel in the delivery of KPI\''s and SLA\''s for the region

You effectively communicate progress in the work plan, possible delays or changes of the work completion date to your line manager and client

Champion the ongoing development of the CMMS system and ensure standard consistent working practices allow for the further utilisation of functionality across the region when available.

You actively seek data for improvement and utilise the information from the CMMS system to inform business decisions and produce MI for the client.

People

You drive a culture of high motivation, recognition and engagement, ensuring all reports have development plans whilst actively encouraging training

Team success is of high importance to you and as such you seek to constantly motivate performance and embed Performance Management cycle

You understand team development and strength areas and ensure opportunities for growth and succession planning, you coach team members using CBRE core training matrix as a guide

You provide management guidance and lead the team including overseeing the allocation of work, attendance and performance management to exceed the customers expectations and ensure best practice prevails

You actively engage CBRE People team and ensure guidance is provided in all CBRE People policies and processes

You liaise closely with Operations and the support teams ensuring recruitment and retention of appropriate staff as required

Supplier Management

You complete regular reviews with contractors to measure performance and ensure best value is being achieved, through benchmarking if required

You are the escalation point for the management of severe supplier non conformance

You work collaboratively with suppliers to produce improvement and actions plans when required

You manage third party maintenance contracts through CBRE systems, including regular contract reviews

Finance

You record all costs incurred as part of the provision of Services and ensure they are tracked and reported for charging and auditing purposes

You adhere to the change control process to capture alterations and additions to existing plant and equipment

You assist the Technical Services Manager with the preparation of monthly operation and financial reports

You audit and check items being ordered to ensure restocking charges are accurate and also request regular bench marking to be undertaken

You are responsible for the management of the client spend approval process being adhered to

Where required you engage in the commercial process where third party works or materials are required on site. Obtain Quote > Request Spend > Issue PO > Communicate on invoicing

Project and Programs

You recognise the benefits of a strong working relationship with CBRE Projects teams and you actively develop this at every opportunity, you are accountable for sign off of technical services in refurbishments, renovations, fit-outs and new buildings

You organise your team to ensure delivery of ad-hoc projects to enhance the office environment or in reaction to Client requests

You manage on site minor works projects your teams are directly involved in

You review existing building operating systems and identify opportunities to decrease energy usage and increase operating efficiencies.

You lead by example and Identify and suggest innovations that will drive account improvement, through the sharing of best practice ideas and encouragement of a continuous improvement culture

You attend where required to assist project teams on large scale refurbishments, fit-outs or new builds associated with contract

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry\''s most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

Service line:

GWS Segment

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

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