Customer Service Advisor

-24,960, Haywards Heath, Monday - Friday, 9am - 5pm, permanent, up to 28 days annual leave, Pension, central location with excellent transport links.

The Role

An excellent opportunity for a confident and customer-focused individual to join a well-established organisation within a busy Customer Experience department as a Customer Agent. You will be responsible for providing high-quality support to customers via multiple channels while ensuring service levels and quality standards are maintained.

Key responsibilities include:

• Handling inbound and outbound customer enquiries
• Responding to customers via email, live chat and social media channels
• Processing customer orders accurately within agreed service levels
• Resolving customer queries and complaints professionally
• Moving between telephone and written customer service activities as required
• Supporting customer retention and identifying suitable additional services
• Maintaining accurate customer records and processing payments
• Working closely with both local and remote colleagues
• Achieving quality and productivity targets
• Developing product and system knowledge through ongoing training and support

Requirements

The successful Customer Agent will have strong communication skills and good general IT literacy. Previous customer service experience is highly desirable, alongside office-based administrative experience. Fast and accurate keyboard skills are desirable, as is the ability to work in a target-driven environment whilst maintaining excellent attention to detail. A good standard of education, including GCSE Maths and English (or equivalent), is highly desirable. The ideal Customer Agent will be organised, self-motivated, team orientated and capable of managing multiple priorities effectively. This role could suit someone who has worked as a Customer Service Advisor, Contact Centre Advisor or Customer Support Administrator

Company Information

This growing organisation provides customer experience services to a range of international clients. The business promotes a supportive and collaborative culture, placing strong emphasis on positivity, trust and teamwork. Employees receive comprehensive training, ongoing development opportunities and clear progression routes within the customer service function.

Package

Salary of -24,960 p/a

Monday to Friday, 9am - 5pm

Permanent position

Full training provided

10-minute walk from Haywards Heath train station

Supportive team environment

Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.