OverviewDirect message the job poster from ConnexAI

Driving Excellence in Technical Support!

Join us as a Service Desk Manager and ensure round-the-clock coverage across all support channels. Manage our Service Desk team to deliver exceptional support, evaluate performance, and uphold SLA standards. Implement ITIL processes to foster best practices in technical support.

Your insights from customer feedback will be pivotal in enhancing our services and driving continuous improvement.

About usWe are a rapidly growing Omnichannel SaaS organisation on a mission to boost productivity, improve customer service, and increase efficiency across various industries. Based in Manchester, UK, our influence spans five continents, with offices in Barcelona, Miami, Melbourne, and South Africa, and we\''re not done yet- we\''re still growing at incredible rates. We are soon likely to become Manchester’s tech Unicorn.

Responsibilities

Deliver on promises and drive customer success through exceptional support.

Prioritise effectively, identifying and resolving root causes of recurring issues.

Demonstrate expertise in technical support, maintaining professionalism in all interactions.

You will ensure quality delivery in every customer interaction.

Qualifications

Proven track record as a Service Desk Manager or similar role

Proficiency in help desk and remote control software.

Strong technical background with excellent communication skills for both technical and non-technical audiences

Exceptional written and verbal communication skills.

Problem-solving skills

Additional InformationThis role may require working outside standard business hours, including nights and weekends, once every five weeks.

Job details

Seniority level: Associate

Employment type: Full-time

Job function: Customer Service

Industries: Software Development

#J-18808-Ljbffr