Network Management Team Leader Site: Hull Working hours: 7.5 hours, Monday to Friday + 1 in 6 Saturdays, 08:30-12:30 Purpose To be responsible for supervising the Network Management Team to deliver the highest possible standards of service and performance. Building relationships is very important in this role and must be sustained at all times. Leadership and Performance Management Line manage a team/teams within the Network department. Conduct regular, structured 1-2-1s focused on performance, behaviour. Oversee performance management processes including improvement plans, capability frameworks and formal PIPs where required. Act as the first escalation point for performance, conduct and absence management. Support recruitment, onboarding and induction of new team members. Identify exemplary performance and recommend individuals for reward and recognition. Provide cover in the absence of the Senior Team Leader Duties or functions in addition to or instead of your usual duties if the needs of the business so require, that are within your capability and status. Operational Oversight and KPI Delivery Maintain full oversight of team performance against KPIs, including productivity, quality, SLA adherence and customer outcomes. Oversee day-to-day operational performance across all your team, ensuring resources are realigned to respond to trends and demand. Manage staff holidays and absence, undertake investigation meetings and liaise with HR as required. Support short- and ..... full job details .....