Your new company A forward-thinking organisation based in Ashton-under-Lyne is seeking an experienced Service Desk Manager to lead and develop their IT support function. This is an excellent opportunity to join a values-driven business that prioritises service excellence and continuous improvement.Your new role As Service Desk Manager, you will be responsible for overseeing the delivery of high-quality IT support services across the organisation. You will lead a team of service desk analysts, ensuring efficient resolution of incidents and requests while driving service improvements and maintaining strong stakeholder relationships.What you''ll need to succeed Proven experience in a Service Desk Manager or IT Support leadership roleStrong knowledge of IT service management principles (ITIL desirable)Demonstrated ability to manage and develop high-performing teamsExcellent stakeholder management and communication skillsA proactive approach to service improvement and problem-solvingDriving Licence and ability to travel to another site in Greater Manchester as requiredWhat you''ll get in return Competitive salary of 52,022 - 57,187 per annum 5,052 car allowanceHybrid working (2-3 days a week in the office)Flexible working arrangements including 4 days compressed weeks availableGenerous pension schemeOccupational sick payBHSF Health MembershipWhat you need to do nowIf you''re interested in this role, click ''apply now'' to forward an up-to-date copy of your CV, or call us now.Hays ..... full job details .....