2nd Line Support EngineerSalary: £43,000 - £45,000 (DOE) Camden/Hybrid Working Monday - Friday - 37.5 hour week (shift basis between 8am - 6.00pm)Benefits: Weekly formal training, Monthly get-togethers in the office with lunch, Private group health insurance discount, Company social outings, Extra day''s paid holiday for each year of service and more!The Opportunity:Our client is looking for a confident and client-facing 2nd Line Support Engineer with MSP experience to join a strong, collaborative engineering team of 9, supported by senior engineers. This is a hands-on technical support role where you will own escalations, solve complex issues and play a key part in delivering outstanding service to clients. This is more than a support role - it''s a career-building opportunity with real scope for development, mentoring and continuous improvement in a fast-moving environment.Technical Environment/Key Responsibilities:Support and deliver Microsoft-based solutions for clients as part of a long-established Microsoft Partner organisation, assisting businesses with their transition to cloud services including Microsoft 365 and Microsoft Azure, often migrating from on-premise Microsoft Hyper-V environments. Work within a security-focused environment, supporting and implementing solutions such as Mobile Device Management (MDM), Microsoft Endpoint Manager, Multi-Factor Authentication (MFA), Password Management, SIEM, EDR (Endpoint Detection and Response) and vulnerability scanning ..... full job details .....