I am recruiting for a commercially minded Head of HR who combines strategic leadership with hands-on operational delivery. This role is pivotal in managing complex Employee Relations (ER), driving compliance, and implementing HR technology solutions. You''ll oversee everything from policy creation to tribunal preparation, while mentoring your team and supporting the business roadmap. Key Responsibilities: Strategic and Operational HR: Manage employee needs daily-from simple queries to ensuring compliance with legal processes. Develop and implement HR policies and processes, including random drug testing, sickness policy, and employee handbook. Create and manage HR projects such as criminal background checks, performance review processes, e-signature implementation, and sourcing a new HR system. Participate in Health and Safety meetings, Driver Representative meetings, and Management meetings to shape the business roadmap. Oversee recruitment across the business for both office staff and drivers. Mentor and develop the HR Generalist, sharing knowledge and building capability. Employee Relations (Heavy ER Focus) Handle complex ER cases including settlement agreements, long-term sickness, and gross misconduct. Liaise with legal services on complex cases to minimise risk and ensure defensible outcomes. Manage Employment Tribunal preparation, ACAS conciliation, and settlement negotiations. Provide coaching to managers on ER best practices and compliance. Sickness Absence and ..... full job details .....