Job Title: Customer Service Officer Location: Birmingham Length: Interim - 2-3months Salary: 13 PAYE + 1.57 HP We are excited to support the recruitment of a Customer Service Officer for a Housing Association in Birmingham. This role is key in providing a professional and responsive service to customers, residents, and stakeholders. What will you do in the role? Act as the first point of contact for residents, providers, and the public, offering high-quality customer service. Handle customer care cases individually and within a team, ensuring clear communication and timely resolution. Maintain a professional reception area and liaise with internal teams to address queries. Identify areas for improvement and contribute to the continuous enhancement of our services. Ensure compliance with GDPR, health and safety, and company policies. Log complaints and safeguarding concerns sensitively and professionally. Who would excel in this role? Experienced in delivering exceptional customer service. Skilled in effective communication and problem-solving. Confident in managing multiple tasks and escalating issues when necessary. Knowledge of GDPR and health and safety protocols is advantageous. To discuss this role further, please contact us. Kelly Power: (phone number ..... full job details .....