ABOUT THE ROLE Willow Communications supports the Windows PCs, media players, software and AV systems that keep entertainment running in venues across the UK. We re looking for an experienced IT support professional who can investigate unfamiliar faults, make sense of the evidence and take responsibility for getting systems working again. You ll be the senior technical escalation point on our Service Desk: the person colleagues turn to when an incident needs deeper diagnosis. Alongside remote troubleshooting and customer support, you ll take responsibility for PC and media player builds, imaging and configuration. The systems we support operate in live, revenue-generating venues. When something stops working, customers need clear communication, sound judgement and someone who follows the problem through to resolution. HOW TO APPLY Send your CV and your answer to the following written task: Written task around 500 words Applications without the written answer will not be considered. Tell us about a difficult technical problem you have personally diagnosed and fixed. Pick one where the cause was not obvious, where other people had already tried and failed, or where something live depended on it getting sorted. What did you check first, what did you rule out, how did you get to the actual cause, and what did you do about it? Write the answer yourself, in your own words. We will ask you to talk us through the detail at interview. The interview process also includes a short ..... full job details .....