Input and process HR and payroll data in a timely and accurate manner to ensure continual SLA adherenceResolve and provide advice and guidance on payroll queries from employees, HMRC and other 3rd partiesDeal with all customer telephone enquiries in line with SLAEnsure confidentiality of customer data is maintained at all timesProvide scheduled payroll reportsSupport the BPO Manager and BPO Payroll Lead in providing regular service delivery reports and attending customer service review meetingsCustomer advisor on payroll legislationTo work in line with all payroll processes as per documented manualsDocument changes to customer process and proceduresTo plan the workload and checklist of the customer for each month payroll and adhoc cyclesTo cover in the absence of the Payroll LeadTo act as a payroll subject matter expertWork with cross departmental teams, both internally and with the customer, to deliver exceptional service UAT of any system changesTo highlight continuous improvements to the HR and Payroll processes to drive continual service ..... full job details .....