Head Concierge Location: SE1 Salary: 32k Shift Pattern: 4 on 4 off 7 am till 7 pm Contract: Full-time, Permanent Are you an experienced concierge professional with a passion for exceptional guest service? We are seeking an outstanding Head Concierge to lead our concierge team and deliver seamless, memorable experiences for every guest. Responsibilities:As our Head Concierge, you''ll be at the heart of our guest services, ensuring every stay is memorable. Your role will include: Leading and mentoring a dedicated team of concierge professionals.Crafting personalized guest experiences that exceed expectations.Managing concierge operations, from booking transport to securing reservations.Building strong relationships with local vendors and service providers.Handling guest inquiries with warmth and efficiency, ensuring satisfaction.Maintaining an organized and welcoming concierge desk.Implementing innovative ideas to enhance guest services.Collaborating with other departments to ensure seamless service delivery. Who You Are: A natural leader with previous experience in a concierge or guest service role.Enthusiastic and engaging, with a flair for exceptional service.Excellent communicator with a professional demeanor.Problem-solver who thrives under pressure and can think on your feet.Knowledgeable about the local area, attractions, and events.Proficient in concierge management software and Microsoft Office Suite. Why Join Us? Be part of a supportive and enthusiastic team that ..... full job details .....