Job Title: Customer Service Admin (SAP)
Location: High Wycombe
Contract Type: Permanent
Salary: -30,000 - -32,000

Are you ready to take your career in customer service to the next level? Our client, a dynamic and growing distribution company in the Food, sector, is on the lookout for an enthusiastic Customer Service Admin to join their team! This is an exciting opportunity for someone who thrives in a fast-paced environment and is ready to make a difference.

Why Join Us?

• Hybrid Work Model: Enjoy the flexibility of working both remotely and in the office, with our conveniently located office just a 10-minute walk from train station.
• Career Growth: Join a company that values your skills and offers opportunities for personal and professional development.
• Supportive Environment: Be part of a vibrant team that celebrates success and encourages collaboration.

Key Responsibilities:
As a Customer Service Admin, you will play a vital role in our operations. Your day-to-day responsibilities will include:

• Handling customer inquiries via phone and email with a friendly and professional approach.
• Processing customer orders efficiently and monitoring stock levels to ensure timely delivery.
• Managing core customer data to maintain accurate records.
• Reviewing wash plans daily and updating orders for effective planning.
• Planning demand and supply to meet customer needs.
• Resolving depot errors and correcting systems and reports for accuracy.
• Reconciling depot recollection variances and balancing customer orders.
• Addressing customer complaints with tact and urgency.
• Processing recollection entries on SAP daily to maintain seamless operations.
• Maintaining and issuing various internal reports weekly and monthly to track performance.
• Booking transport as needed to ensure smooth logistics.
• Adapting to changing service needs and performing other duties as required.

What We''re Looking For:
To excel in this role, you should have:

• SAP Experience: Familiarity with SAP is desirable to help streamline our processes.
• Excel Proficiency: Strong skills in MS Excel, including comfort with pivot tables and formulas, to analyse and handle data effectively.
• Adaptability: The ability to work both remotely and in the office, balancing tasks and priorities.
• Communication Skills: Excellent verbal and written communication skills to provide top-notch customer service.
• Problem-Solving Ability: A proactive approach to resolving issues and enhancing customer satisfaction.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.