Are you an experienced Customer Service Agent who enjoys working in a busy, people-focused environment? We’re recruiting for a Customer Service Agent to join a student accommodation team in Central Cambridge.

You’ll be the first point of contact for students, visitors and contractors, providing a welcoming front of house service while supporting the smooth day-to-day running of the site.

The Role
 
As the Customer Service Agent, you will:

• Provide a professional and welcoming front of house service.
• Respond to student enquiries in person, by phone and via email.
• Manage bookings, appointments and meeting room reservations.
• Resolve customer queries and escalate issues where required.
• Maintain accurate records and update internal systems.
• Support reception and general administrative duties.

About You
 
To be successful as the Customer Service Agent, you’ll have:

• Previous customer service, reception or administration experience.
• Excellent communication and interpersonal skills.
• A friendly, professional and approachable manner.
• Good organisation with the ability to manage multiple priorities.
• Confidence using Microsoft Office and general computer systems.
• Experience within student accommodation, hospitality or property services would be advantageous.

What’s in it for You?

• £18 per hour
• Temporary contract
• Central Cambridge location
• Varied, customer-facing position
• Friendly and supportive team environment
• Experience within the student accommodation sector

Apply Now
 
If you’re an experienced Customer Service Agent looking for your next opportunity in Cambridge, we’d love to hear from you.

Click Apply Now to submit your CV or contact Caitlin Catterson for a confidential discussion.

Apply today to secure your next Customer Service Agent opportunity in Central Cambridge.